Refund policy

Refund & Return Policy

Because each product is custom-made, we do not accept refunds once an order has been placed.

We stand behind the quality of our work and want you to be satisfied with your purchase. If your order arrives damaged, or if you receive the wrong product, size, or color, we will make it right by offering an exchange or sending a replacement product at no cost to you.

To request an exchange or replacement:

1. Contact us within 7 days of receiving your order.

2. Provide your order number and photos of the issue (damage, incorrect item, etc.).

3. We will review your request and confirm next steps.

Please note:

• We cannot accept returns or exchanges for issues related to customer-provided designs, typos, or incorrect sizes chosen at checkout.

• All exchanges and replacements must be approved before items are returned or remade.

If you have questions about your order, reach out to us anytime. We’re here to help.