Shipping policy
Processing Time
All of our products are made to order. Please allow up to 10 days for your order to be produced before it ships.
Shipping Method
We use standard group shipping for all orders. Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery Time
Delivery times vary based on your location. Standard shipping typically takes 3–7 business days once your order has left our location.
Shipping Rates
Shipping rates are calculated at checkout and displayed before you complete your purchase.
Shipping Regions
We currently ship within the United States. At this time, we do not offer international shipping.
Delays
While we do our best to meet stated timelines, delays may occur due to carrier issues, seasonal demand, or other factors outside of our control.
Contact & Support
If you have any questions about your custom order or tracking, please don't hesitate to reach out! We are here to help.
| Contact Method | Details |
| Estephanie@ChloeRamona.com | |
| Phone | 830-444-6242 |
| Mailing Address | 921 Pecan St, Kerrville TX 78028 |